Shipping

Shipping main image

Product supplies

Tens of thousands of products lines from hundreds of different manufacturers and suppliers – we strive hard to have them all but obviously, not every product is going to be on the shelf every time it is ordered. Then add in COVID-related production issues, overseas shipping container shortages, local transport issues and every one of us is affected.

No-one is immune, not us and not other marine retailers and online stores.

But here’s our commitment to you:

  • Where stock is currently not on the shelf (it may be on back order, in transit or temporarily unavailable), we will contact you as soon as practical
  • We will give you our best estimate of its arrival
  • We will advise about any comparable product that might meet your needs.

Thank you for your understanding in these challenging market supply conditions.

 

Delivery of your order

Bias Boating aim to dispatch all orders within 2-5 business days using various couriers.

Once dispatched, you will receive an email notification saying your order is on its way as well as tracking details so you can monitor your order on its way to you. Please note that these times are estimates only.

Bulky and dangerous goods require extra handling time and may take longer.

At peak periods throughout the year, times may vary due to higher volumes of orders. 

Items may be delivered to you individually or separately by different couriers and transport agencies.

For bulky items, the courier may attempt to contact you to arrange a delivery time using the contact details provided by you.

Bias Boating take no responsibility for any late deliveries or failure to deliver due to circumstances beyond our reasonable control.

For certain products, items may be delivered directly to you by a Bias Boating's supplier.
 

Costs of delivery

$18 Flat rate for all orders under $399
*Bulky and/or Hazerdous/Dangerous products will incur an additional charge
**Free Shipping for orders of $399 or more

*BULKY AND/OR HAZERDOUS/DANGEROUS PRODUCTS
Bulky and/or Hazerdous/Dangerous products to remote area's may have additional delivery costs. These costs vary for both location and size of the product being sent.

If the cost to send is vastly different to our standard delivery costs, someone from our team will contact you prior to dispatch to arrange further payment or to issue a refund if you are not happy with the additional charges.
Remote area postcode guide

**FREE SHIPPING
The cost of shipping will be free when customers spend a minimum of $399 in one transaction. All other orders under this minimum spend will incur the $18 Flat Rate for postage. Bulky and dangerous goods are also excluded from free shipping. Offer includes all Australian mainland locations with exception of anywhere that appears on the remote area postcode guide which will have a '$18 handling' fee.