Our Shipping Options
All our delivery options include delivery, packing and insurance so you are covered for any loss or damage during transit. If your products are damaged in transit, please contact us
to organise a replacement.
· $15.00 Flat Rate
The offer applies to delivery on internet orders only to all areas of Australia not listed on the remote area guide. To check if you are classified as residing in a remote area of Australia and therefore exempt from this offer check our remote area postcode guide.
Offer does not apply to orders containing hazardous and/or oversized products which incur an additional surcharge of $14.95. Bias will aim to despatch all internet orders within 3-5 business days.
· Hazardous or Dangerous Items
Items marked as dangerous, flammable or corrosive are identified on individual products by the flame symbol and incur a $14.95 delivery surcharge per order which will automatically be calculated at check-out and applied on top of the $15.00 flat rate.
· Bulky or Oversized Items
Items marked as heavy/bulky are identified on individual products by the anchor symbol and incur a $14.95 delivery surcharge per order which will automatically be calculated at check-and applied on top of the $15.00 flat rate. Items include chains, anchors, paint, heavy, awkward or bulky consignments.
· Remote Area Shipping
If you live in a remote or rural area of Australia you may experience a slightly longer delivery time. The exact cost of delivery to remote areas is difficult to predict online so you will be charged a $15.00 flat fee at the time of your purchase. Once we receive your order a shipping quote will be obtained from a suitable freight company and we will contact you by telephone/email to advise you of the exact shipping cost. To check if you reside in a remote area of Australia, please check out the remote area postcode guide.
For your convenience, Bias Boating Warehouse delivers Australia wide and uses a number of couriers and postal services to get your order to you as quickly as possible.
We require a signature upon delivery so we cannot deliver to PO boxes – please provide a physical street address when completing your shipping details. Don’t worry if you’re not home when the product/s are delivered. Our courier will leave a card at your home advising you that an attempt has been made to deliver your product. All you have to do is telephone them to arrange another suitable time and date for delivery.
To keep you informed, once your order ships from our warehouse, we will forward an email confirmation containing your shipment details so you know to be ready for your order delivery.
Bias Boating makes every effort to deliver your products within 3-5 business days to the address specified by you on your order confirmation but may take longer in certain rural and remote areas.
We encourage you to visit the “My Account” section on our website to view the delivery status of your order.
Bias Boating is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfil your order, we will notify you by email or telephone to arrange an agreeable alternative item, a backorder or a full refund.
At the time of ordering, it is your obligation to enter the correct delivery address details. If you are having your parcel delivered to a business address, you must include the company name. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.
All prices include GST (Goods & Services Tax). While every effort is made to ensure accuracy of information in our catalogue and on our website, we cannot accept responsibility for errors & omissions. Specifications, weights & dimensions are subject to variation. We reserve the right to withdraw any article from sale. Presentation of any item or acceptance of an item as a back order does not imply availability, nor can we guarantee availability of any item. We will not accept any liability as a result of any item being unavailable.